FACTORS LEADING TO UTILITY OVERCHARGES

When you look at what is happening in the energy, telecom, and other utility industries, it is easy to understand why billing errors and overcharges commonly occur.

Complicated pricing - It is virtually impossible to understand and track monthly changes on your utility bills. Volume discounts, special rates, and tax changes make it difficult to know if your bills are correct. When you try to inquire, it is hard to get a real person on the phone, and, even when you do, they can't always help you. The system is designed to wear you down.

Rising energy prices - Energy markets are in a state of flux. Costs are at record levels and will continue to rise. Even if you have locked into contract pricing for your electricity or natural gas, errors also occur due to customer volume, electric demand usage fees, malfunctioning meters, and other related issues.

Deregulation - The energy industry is struggling with deregulation and experiencing the same challenges that have plagued telecommunications providers for years. Service fees and billing errors continue to grow with little oversight from regulators.

Downsizing and outsourcing - Over the past few years, utilities of all kinds have merged, consolidated and downsized. Thousands of employees have been laid off and customer service has been outsourced to people with little authority or incentives to address billing concerns or secure refunds.

The good news is that TEEG can help you recover utility overcharges and avoid paying too much for services in the future, beginning with comprehensive energy and telecom auditing.

There is no risk to you. TEEG fees are based on results. You pay nothing unless you receive credits, refunds, or cost savings as a result of our services. Contact us today.