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FREQUENTLY ASKED QUESTIONS (FAQS)
- Why is it common for utilities to overcharge customers?
- How does The Evergreen Energy Group (TEEG) protect my company against utility overcharges?
- Can't we do this ourselves?
- We are a busy company. Why should we bother with an energy or telecom audit to recover or save a few thousand dollars?
- Will this take a lot of my staff's time?
- We currently are negotiating our telecom service agreements. Should we wait until that process is completed to have a telecom audit?
- How far back can you go in obtaining refunds?
- How and when do you get paid?
Q. Why is it common for utilities to overcharge customers?
A. Many factors make it difficult for utilities to generate accurate bills for commercial customers. Rising energy prices, fluctuating demand charges, complicated tax codes, deregulation, mergers, malfunctioning meters, and outsourced customer service all add up to numerous and consistent billing mistakes. Unfortunately, you pay the price. (More)
Q. How does The Evergreen Energy Group (TEEG) protect my company against utility overcharges?
A. TEEG determines and recovers past overcharges by auditing telecom and utility bills going back several years, identifying incorrect tax charges, overcharged rates, bogus surcharges, incorrect call measurements, local circuit charges, and more than 40 other common billing mistakes. TEEG also determines future utility savings by analyzing demand and usage, inspecting meters and lines, adjusting tariffs, and assessing dozens of related issues.
Q. Can't we do this ourselves?
A. Very few organizations have the staff or expertise to audit their utility and telecom expenses thoroughly and effectively. A comprehensive audit can involve hundreds of hours. Unless those conducting the energy or telecom audit are knowledgeable about vendor billing practices, tariffs and taxes, metered fluctuation issues, and contract interpretations, significant overages may be missed.
Q. We are a busy company. Why should we bother with an energy or telecom audit to recover or save a few thousand dollars?
A. The average savings from our energy or telecom audits exceed $10,000 with many producing savings and refunds in the hundreds of thousands of dollars.
Q. Will this take a lot of my staff's time?
A. No. The Evergreen Energy Group (TEEG) is organized to minimize your time investment. With your authorization and key information, we work directly with your service providers. Typically, the time commitment of clients ranges from a half hour to a few hours.
Q. We currently are negotiating our telecom service agreements. Should we wait until that process is completed to have a telecom audit?
A. No. Get us involved before you sign that new contract. Once you change vendors or sign a new contract with an existing vendor, it is much more difficult to recover past overcharges.
Q. How far back can you go in obtaining refunds?
A. The sooner an energy or telecom audit is started, the better your chance of getting a full recovery of overcharges. We have recovered overcharges going back as far as 11 years, but typical time limits range from 90 days to six years. Waiting to begin an audit may mean that some charges cannot be recovered. Delay can be costly.
Q. How and when do you get paid?
A. We are paid only after the client receives credits, refunds, or cost savings as a result of our audit. You are paid first! We receive a percentage of the money you recover.